Introduction

TeleUrgentCare PLLC (“TeleUrgentCare,” “we,” “us,” or “our”) is committed to protecting the privacy of our users (“users” or “you”). This Privacy Policy sets forth our policies regarding the collection, use, and disclosure of Personal Information (as defined below) that we receive from users of our website, mobile application, and telemedicine platform (collectively, the “Services”).

Information Collection and Use

Personal Information

We collect Personal Information from users when they create an account, submit a request for consultation, or otherwise use our Services. Personal Information may include, but is not limited to, your name, email address, phone number, date of birth, and medical history.

Non-Personal Information

We may also collect Non-Personal Information, such as information about your device, IP address, and usage of our Services. Non-Personal Information may be collected through the use of cookies or other tracking technologies.

Use of Information

We use the Personal Information and Non-Personal Information we collect to provide and improve our Services, to communicate with users, and to comply with legal requirements.

Information Sharing and Disclosure

We will not share Personal Information with third parties except as described in this Privacy Policy. We may disclose Personal Information to third-party service providers who provide services on our behalf, such as payment processing, telemedicine consultations, or data storage and security. These third-party service providers are required to maintain the confidentiality of the Personal Information they receive from us and are prohibited from using it for any purpose other than providing services to us.

Legal Requirements

We may be required to disclose Personal Information to comply with legal requirements, such as a subpoena or court order.

Data Retention

We will retain Personal Information for as long as necessary to provide our Services, comply with legal requirements, or as otherwise described in this Privacy Policy.

Information Security

We take reasonable measures to protect Personal Information from unauthorized access, use, or disclosure. However, no security measures can be guaranteed to be completely secure, and we cannot guarantee the security of Personal Information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of any changes to this Privacy Policy by posting the updated Privacy Policy on our website. Your continued use of our Services constitutes your acceptance of the updated Privacy Policy.