Privacy policy

Privacy Policy for TeleUrgentCare.com

Effective Date: September 19, 2025

TeleUrgentCare ("TeleUrgentCare," "we," "us," or "our") is committed to protecting the privacy and security of our users' personal and health information. This Privacy Policy explains how we collect, use, and safeguard the information you share with us through our platform teleurgentcare.com.

By accessing and using our services, you agree to the terms outlined in this Privacy Policy.

1. Scope of Services

TeleUrgentCare is a telemedicine platform operated by TeleUrgentCare LLC, offering asynchronous online urgent care consultations for adults in Texas. The services provided include evaluation and treatment for a wide range of non-emergent medical conditions.

We do not offer real-time video or phone calls, and we do not use SMS-based messaging. All consultations and communications occur securely through our HIPAA-compliant platform.

2. Information We Collect

Identity Data: Full name, date of birth, gender, phone number, email address, and geographic location (state of residence).
Health Information: Medical history, symptoms, medications, allergies, diagnoses, test results, and uploaded images.
Payment Information: Credit/debit card or other payment method details, collected securely through a third-party payment processor.
Technical Information: IP address, device type, browser information, and website usage data via cookies and analytics tools.

3. How We Use Your Information

We use your information for the following purposes:

To evaluate your medical condition and provide appropriate medical advice, treatment, or prescriptions.
To create and manage your account and patient dashboard.
To meet legal obligations related to medical documentation and HIPAA compliance.
To communicate with you about your treatment plan or account activity via secure messaging within our platform.
To improve our services using de-identified or aggregate analytics data.

4. Data Storage and Security

All data is stored on HIPAA-compliant secure servers in the United States. We use industry-standard encryption (including 128-bit SSL) to protect data during transmission and storage. Administrative, physical, and technical safeguards are implemented to prevent unauthorized access, loss, or misuse of protected health information (PHI).

5. Sharing of Information

Your information may be shared only under the following circumstances:

With licensed medical providers affiliated with TeleUrgentCare who are responsible for your care.
With pharmacies if a prescription is issued and transmitted.
When required by law or government authorities, including the U.S. Department of Health and Human Services (HHS) in audits or investigations.
With subcontractors or service providers contractually bound to comply with HIPAA standards.

6. Your Rights Under HIPAA

You have the right to:

Request access to and obtain a copy of your medical records.
Request corrections to your personal health information.
Request restrictions on the use or disclosure of your information.
Request communications by alternative means or at alternative locations.
Request an accounting of disclosures of your health information.
Revoke prior authorizations unless already acted upon.

To exercise these rights, contact us at service@teleurgentcare.com.

7. Cookies and Technical Tracking

We may use cookies and similar technologies to:

Remember login sessions.
Track usage for analytics.
Maintain user preferences.

Cookies do not collect sensitive personal or medical information. You may control cookie settings through your browser.

8. Account Deletion

To delete your account and personal data, email service@teleurgentcare.com. Upon confirmation, we will delete or anonymize your information unless retention is legally required.

9. Children's Privacy

TeleUrgentCare is intended for users 18 years or older. We do not knowingly collect or process information from individuals under 18.

10. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or operational changes. Material updates will be posted on our website with a new “Effective Date.” Continued use of our services indicates acceptance of the revised policy.

11. Contact Information

TeleUrgentCare LLC
18756 Stone Oak Parkway, Suite 200
San Antonio, TX 78258
📧 Email: service@teleurgentcare.com
📞 Phone: +1 (210) 584-1812
🌐 Website: https://teleurgentcare.com/

This Privacy Policy was last updated on September 19, 2025.